Most frequently asked questions

Most frequently asked questions

How do I order?

1. Add the desired products to the shopping cart.

2. Go to the cart after you finish shopping and click on Finish Order.

3. Fill in your information and address details.

4.Choose the payment method.

5.Click on Confirm Order.

6. You will then receive a text message with the order number and total value.

How can I register on the site?

· Click on “My Account” at the top left of the page

· Click on “Create an account” in the New Customers section

· Please fill out all fields marked with * and click Send

*Your membership has been successfully registered! You can now shop with us

Why should I register my membership on the site?

You will get a lot of features when you register in the Ideal Hygiene store, and if you have a membership, you will get full powers while browsing the site. For reasons of security and ease, we ask our valued customers for their account information before we give them the authority to shop and pay.

Do you have a showroom to display products? What is the address of your business?

Perfect Cleanliness Store does not own any stores. We are an online shopping site. We provide you with fast delivery service to your home or office. To avoid crowding in the markets.

How can I cancel my account with Ideal Cleanliness Store?

Please write to us at [email protected] to cancel the account

How can I unsubscribe from promotional messages?

Please write to us at [email protected] to stop advertising messages

What is the delivery time? And delivery fees? The store has perfect cleanliness

With Airlink:

Delivery time:

Inside Riyadh within 48 hours

Outside Riyadh: within 3-5 working days

Delivery fees within Riyadh: It depends on the weight, starting from 22 riyals for the first 20 kilograms. Every additional 2 kilos = 1 riyal, up to a weight of 50 kilos

Outside Riyadh: It depends on the weight, starting from 23 riyals for the first 15 kilograms and every additional 1 kilo = 1 riyal up to a weight of 50 kilograms.

With our representative if the following conditions are met:

Firstly :

The order value must be 299 riyals or more

To be in one of these cities:

Riyadh - Al-Kharj - Al-Khobar - Dammam - Shaqraa - Al-Qasab - Marat - Tharmada - Jeddah - Taif - Al-Dawadmi - Huraymala - Hotat Sudair - Afif

Delivery fees if these conditions are met:

Free shipping, no delivery fees, and no limits on order weight

Delivery time with our representative:

Within Riyadh within 48 hours, except for Friday, which is a holiday

Delivery time:

From 3 - 10 working days

secondly :

The order value must be 499 riyals or more

And to be in one of these cities:

Al-Qassim - Al-Majma'ah - Rawdat Sudair - Al-Ghat - Harmah - Medina - Mecca - Khamis Mushayt - Abha

Delivery is free, there are no delivery fees, and there are no limits on the weight of the order

Delivery time:

From 3 - 14 working days

How can I track my order?

You can follow up on the order through your control panel through My Orders.

What should I do if the product I received is damaged or defective?

We at Ideal Cleanliness Store show great interest in packaging products, but if the product arrives to you in a damaged condition, we hope that you will inform us immediately by contacting customer service and reviewing the shipping and return policy, and we will set a date to return the product and create a new order with the same value as the product. Which you bought.

Keep the product unused and in good condition, with the labels intact and the original packaging intact and undamaged.

Can I order from Ideal Hygiene store if I am outside the Kingdom of Saudi Arabia?

- Unfortunately, currently delivery service is only within the Kingdom.

How can I change my delivery address?

You can contact the customer service team if your order has not yet been confirmed. However, if the order is shipped, you must contact the shipping company to ensure that the address can be changed according to the new address.

What could cause a delay on my order?

We at Ideal Cleanliness Store believe that the order must be delivered on time and any delay will be very frustrating. Therefore, we work to deliver the shipment to the shipping companies within a maximum of one business day and any delay is due to the shipping companies only.

-Do you have a return or exchange service?

In order to ensure the safety of our customers, the Ideal Store policy does not allow returns or exchanges, as the products are consumer products and related to human health and safety.

Exceptions:

- If the product is damaged or has a manufacturing defect

The product must be kept in its original condition > Contact customer service within the specified period of 7 working days > Send a photo of the damaged product > The customer service team will return your order within 3 working days.

Can I get a refund for the amount I paid?

We provide our valued customers with the service of refunding the amounts they paid in the event that the product was received damaged during the shipping process or a product arrived different from your order, or by replacing it with the correct order, as we will bear the expenses of returning the product and shipping.

How long does it take to return products?

We ask you to inform us of your desire to return the product if it was damaged during the shipping process or there was an error in the order within 7 days of receiving the order.